Frequently Asked Questions

Everything you need to know about your Obagi Medical experience.

Are your Obagi Medical products authentic?

Yes, we are an authorized retailer. All products are sourced directly from the manufacturer to ensure you receive genuine, medical-grade formulations.

How long does it take for my order to ship?

Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-5 business days depending on your location.

What is your return policy for skincare products?

We offer a 30-day return policy on unopened and unused products. Due to the medical nature of our skincare, we cannot accept returns on items that have been opened or used.

Can I use Obagi products if I have sensitive skin?

Obagi offers several lines specifically designed for sensitive skin, such as the Gentle Rejuvenation system. We recommend consulting with a skincare professional before starting a new regimen.

Do you offer international shipping?

Currently, we ship to most locations worldwide. Shipping fees and delivery times vary by country and are calculated at checkout.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Afterpay.